Terms & Conditions

These Terms & Conditions apply to all carriage and related services provided by Sig Transport Ltd (“we”, “us”, “the Carrier”) to any customer (“you”, “the Customer”) unless we agree otherwise in writing.

A booking request, acceptance of our quotation, or instructing us to commence services forms a binding contract on these Terms. Your own purchase order terms or standard terms do not apply unless we expressly accept them in writing.

Nothing in these Terms limits any liability that cannot legally be limited (for example, liability for death or personal injury caused by negligence). If you are a consumer, your statutory rights remain in force.

• Consignment: any goods/items carried for you at one time, whether single item or multiple packages/pallets/containers.
• Consignee: the person/company receiving delivery at the delivery address.
• Delivery address: the address stated in the booking details (including access constraints / site rules).
• Dangerous Goods: goods regulated under CDG/ADR (including hazardous substances, explosives, radioactive materials and similar).
• Demurrage / detention: costs caused by unreasonable delay of vehicles/equipment beyond the agreed free time.
• In writing: includes email or other durable electronic communication.

Bookings are typically made by telephone or email. Quotes are valid for the period stated on the quotation (if not stated, 7 days). We may refuse a booking at our discretion (including where access, legality, risk, or capacity is unsuitable).

Your instructions must include accurate collection/delivery addresses, contact names, timings, nature of goods, weights/dimensions, any time-critical requirements, and any special handling or site restrictions (e.g., booking slots, lift access, tail-lift required).

You confirm you are the owner of the goods or authorised by the owner to contract on their behalf, and that the goods are lawful to transport in the UK. You must ensure consignments are correctly packed, secured, labelled and fit for transport so they do not injure people, damage vehicles, or contaminate other loads.

You are responsible for providing accurate details (including weight/quantity/description). If your information is incorrect, any resulting costs, delays or penalties are chargeable to you.

Unless agreed otherwise, you are responsible for safe and prompt loading at collection, and the consignee is responsible for safe and prompt unloading at delivery. We are not obliged to provide plant or labour beyond what is normally carried with the vehicle.

You must ensure safe access and suitable hardstanding for the vehicle. If we are instructed into an unsafe, restricted or unsuitable area, any resulting loss or damage may be at your risk.

We use reasonable efforts to meet agreed times; however, unless expressly agreed in writing, delivery times are estimates and not guaranteed. Time is not “of the essence” for standard services.

Delivery is treated as completed when unloading is finished at the delivery address and a Proof of Delivery (POD) is obtained (signature and/or photographic evidence where applicable). PODs can be provided on request.

If delivery cannot be completed, we will take reasonable steps to notify you and/or the consignee. The consignment may be offloaded and stored at a location we select. Storage and handling costs are chargeable.

If we do not receive instructions within a reasonable time (or within any period stated in our notice), we may return, sell or dispose of the goods to recover charges and costs, acting reasonably and in line with our lien rights.

Unless otherwise agreed, invoices are payable 30 days end of month. Payment must be made in full without set-off or deduction. Late payment may incur interest and recovery costs in line with the Late Payment of Commercial Debts (Interest) Act.

Quotes are based on information provided at the time of booking. If job details change (e.g., weight, access, extra drops, out-of-hours, redelivery), we may revise charges to reflect the actual work and costs.

Where loading/unloading causes delay beyond the free time stated in the quotation (or standard free time), waiting time/detention may be charged.

You may cancel a collection before the agreed collection time. If cancelled at short notice, a cancellation fee may apply to cover committed costs. Returns, rebooks, and redeliveries are chargeable in line with the applicable costing model and the job circumstances.

Congestion & ULEZ: charged at actual cost where applicable.

We are only liable for loss or damage to the extent it is caused by our negligence and subject to these Terms and any applicable mandatory law. We do not accept liability for indirect or consequential loss (e.g., loss of profit, loss of market, business interruption).

Unless we agree in writing, we do not arrange insurance for your goods. You remain responsible for ensuring appropriate “goods-in-transit” cover and any special insurance required for high-value or time-critical consignments.

Standard industry limits commonly apply, including (by default) a limit calculated at £1,300 per tonne of gross weight for physical loss/damage, unless a higher limit is agreed in writing and any related surcharge is accepted.

To be considered, claims must be notified promptly and supported with documents. Please email: claims@sigtransport.co.uk.

We may request evidence such as POD, photographs, invoices, proof of value, repair estimates, weights, and packaging retention. You must co-operate reasonably with investigations.

We may exercise a lien over goods in our possession for sums due, including charges and reasonable costs. If the lien is not satisfied within a reasonable time, we may sell or dispose of goods to recover sums due and associated expenses, accounting to you for any balance where applicable.

Each party will keep the other’s confidential business information confidential except where disclosure is required by law or to professional advisers. We will process personal data in accordance with applicable UK data protection law.

If you include sensitive personal data within consignments (e.g., documents, bank details, IDs), you do so at your risk. Where electronic media is shipped, it should be suitably encrypted.

These Terms and any dispute or claim (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

• Severability: if any provision is invalid/unlawful, the rest remains effective.
• Entire agreement: these Terms plus the quote/booking details form the agreement for standard jobs.
• Third party rights: no third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• Variation: changes must be agreed in writing by an authorised person of the Carrier.
• Notices: email is acceptable unless a different method is agreed.