FAQs

We can arrange deliveries across the UK depending on availability, routing and the type of vehicle required. Send us your pickup & delivery postcodes and we’ll confirm timings and price quickly.

For time-critical deliveries, we aim to dispatch as soon as possible once the booking is confirmed. The exact pickup time depends on driver availability, distance to collection, and any site booking-in rules.

• Pickup & delivery postcodes (and any time windows)
• What’s being moved (dimensions / weight / number of items)
• Any access notes (stairs, loading bay, booking-in, forklifts, tail-lift need)
• Contact name + phone number on both ends

If anything is unclear, we’ll ask the minimum questions needed to finalise your booking.

Email us with your CV and a short note about the role you’re looking for (driver / operations / admin). If we’re hiring, we’ll reply with next steps and requirements.

Where relevant, we provide guidance on processes, customer standards and site compliance. Opportunities vary, but we always aim to support dependable team members.

Depending on the job and customer setup, we can accept bank transfer and other payment options agreed at booking. For regular customers, account terms may be available subject to checks.

Yes. Once the job is completed, we can issue an invoice and share POD (where captured/available). If you need POD urgently, tell us at booking so we can ensure the right process is followed.

Every job is quoted based on distance, timings, vehicle size and any additional requirements (waiting time, extra drops, access constraints). We confirm the agreed price before dispatch. For common add-ons, see our Rates & Surcharges.

For smaller vehicle requirements (Small Van through Luton), we can often arrange fast collections once the booking is confirmed. Tell us your earliest ready time and any site rules (gates/booking-in), and we’ll confirm ETA.

We can handle urgent same-day jobs and pre-booked scheduled runs. If you have a fixed delivery slot, tell us at booking so we can plan the route accordingly.

We can move palletised goods when they fit safely within Small Van–Luton vehicles and loading equipment is available. Please share pallet count, size and weight so we can confirm suitability and the right vehicle.

Once your booking is confirmed, keep your job/booking reference handy. For updates, contact our team and we’ll provide the latest status and ETA.

Delays are rare but can happen due to traffic, site access or booking-in rules. Call or email us and we’ll update you immediately with the latest ETA.

For consistency and safety, delivery updates and instructions are normally managed through our team. If something urgent comes up, contact us and we’ll relay it immediately.

Potentially, yes. If you’re an owner driver with a suitable van (Small Van–Luton) and you want consistent work, send us your details.

Requirements vary by job, but commonly include:

• Valid driving licence suitable for the vehicle
• Vehicle documentation (e.g. MOT where applicable)
• Correct insurance for courier/transport work
• Safe loading practices and customer-friendly conduct

• Same-day and urgent deliveries (when available)
• Pre-booked timed deliveries and scheduled routes
• Multi-drop runs (subject to route planning)
• Driver + van hire for the job scope (agreed in advance)
• Proof of Delivery (POD) and documentation support where needed

All services are delivered using Small Van up to Luton vehicles (up to 3.5t).

We can sometimes accommodate out-of-hours or weekend requirements. Let us know your time window and we’ll confirm availability and any applicable surcharges.

Our working range covers:

• Small Van
• SWB (Short Wheel Base)
• LWB (Long Wheel Base)
• XLWB (Extra Long Wheel Base)
• Luton Van

We do not operate vehicles above 3.5t GVW.

Tell us the number of items, largest dimensions, approximate total weight, and whether items are palletised. We’ll recommend the most suitable vehicle (and any loading support required) for a safe delivery.