Privacy Policy

Website: www.sigtransport.co.uk. The pages on this website are operated by Sig Transport Ltd (company number 11915199) registered in England and Wales, with registered address: 14 Orchard Street, Maidstone, Kent, ME15 6NR.

Depending on how you interact with us, we may collect:

• Identity & contact: name, company name (if applicable), email address, phone number, and postal addresses (including billing/delivery where relevant).
• Service details: quote requests, booking details, delivery instructions, and job-related notes you provide.
• Account & security: login credentials (stored securely), password resets, and authentication logs (where accounts exist).
• Communications: emails, messages, call notes, and support interactions.
• Usage & device data: IP address, browser type, pages viewed, and basic technical logs.
• Technical error logs: when something goes wrong, we may record technical details such as error messages, timestamps, page/URL, request IDs, IP address, and browser/device information (and, where applicable, your user ID). We use this information to diagnose issues, maintain security, and improve reliability.
• Website interaction data (analytics): aggregated information about pages viewed and interactions (e.g. which news articles are opened, and which links or buttons are used), along with basic technical information (such as timestamps and device/browser details).
• Preferences: marketing choices, communication preferences and feedback.

We may also receive limited information from third parties where you’ve authorised them to share it, or from publicly available sources (for example if you post business contact details publicly).

• Provide quotes, fulfil bookings and deliver services.
• Manage customer accounts and verify identity where needed.
• Send operational messages (e.g. booking confirmations, service updates, invoices).
• Improve our website and service experience using aggregated insights.
• Prevent, detect and investigate fraud or misuse of our systems.
• Comply with legal obligations and respond to lawful requests from authorities.

We process personal data when at least one lawful basis applies, including:

• Contract: where processing is necessary to provide services or take steps at your request before entering a contract.
• Legal obligation: where we must comply with applicable laws (e.g. accounting/tax requirements).
• Legitimate interests: to run and protect our business (e.g. service improvement, security, fraud prevention), provided your rights don’t override those interests.
• Consent: mainly for direct marketing by email/text and certain optional cookies.

If you opt in, we may send you updates about our services, offers, or relevant operational announcements. You can opt out at any time by using an unsubscribe link (where available) or contacting us.

• Change preferences within your account (if applicable).
• Use “unsubscribe” links in emails or stop instructions for SMS (where available).
• Email us and we’ll update your preferences.

Cookies are small text files stored on your device. Some cookies are essential for the website to work properly. Others (like analytics or marketing cookies) are optional and should be used only with your consent.

We may use analytics tools to understand how visitors use our website (for example, which pages are popular). Where required, we will request consent before setting non-essential cookies.

We do not sell or rent customer data to other organisations for marketing purposes.

We may share personal data with trusted partners who help us operate our business, such as:

• Website/hosting and IT support providers
• Communication tools (email/SMS providers)
• Accounting and professional advisers
• Payment processors (where applicable)

We only share data where necessary, and our service providers are required to protect it and use it only to deliver services to us.

Some suppliers may be located outside the UK/EEA. If we transfer personal data internationally, we will ensure appropriate safeguards are in place, such as approved contractual protections and security controls.

We keep personal data only for as long as needed for the purposes set out in this policy. Retention periods vary depending on the type of data. For business records, we generally do not keep personal data longer than 6 years, unless a longer period is required or permitted by law.

We take security seriously. Measures may include:

• Access controls and least-privilege permissions
• Encryption in transit and/or at rest where appropriate
• Monitoring, logging and regular security reviews
• Policies and staff training on safe handling of data

We may record telephone calls for purposes such as establishing facts, quality assurance, training, and compliance. Where calls are recorded, we make reasonable efforts to inform participants.

If recordings are retained, they are used only for business purposes and are typically stored for up to 90 days before deletion, unless a longer period is required to resolve an issue or comply with legal obligations.

Subject to legal conditions, you may have rights including:

• Access to your personal data
• Rectification of inaccurate or incomplete data
• Erasure (deletion) in certain circumstances
• Restriction of processing in certain circumstances
• Objection to processing (including direct marketing)
• Data portability for certain data you provided to us
• Withdraw consent at any time where consent is the basis

Open “Data Request” email

Last updated: April 2026