All the questions

At our transport company, we operate with efficiency, professionalism, and a customer-centric approach. Our workflow is streamlined to ensure seamless coordination from the moment you engage our services to the successful delivery of your goods. Here’s how we work:

1. Understanding Your Needs: We begin by comprehensively understanding your transportation requirements, including the type of goods, delivery timelines, and any special considerations.
2. Tailored Solutions: Based on your needs, we tailor our services to provide customized transportation solutions that meet your specific requirements. Whether it’s same-day delivery, specialized handling, or route optimization, we’ve got you covered.
3. Transparent Communication: We believe in transparent communication every step of the way. You’ll receive regular updates on the status of your shipment, ensuring you’re always informed and in control.
4. Efficient Execution: With a fleet of well-maintained vehicles and a team of experienced drivers, we execute deliveries with efficiency and precision. Our drivers are trained to handle goods with care, ensuring they arrive at their destination safely and on time.
5. Continuous Improvement: We’re committed to constantly improving our services to better serve our customers. We regularly gather feedback and implement enhancements to ensure we’re always meeting and exceeding your expectations.

In essence, we work tirelessly to provide you with a seamless transportation experience, delivering your goods safely, efficiently, and reliably, every time.

At our transport company, we offer a comprehensive range of services tailored to meet your diverse transportation needs. Here are some of the key services we provide:

1. Same-Day Delivery: We specialize in same-day delivery services, ensuring your urgent shipments reach their destination promptly and reliably.
2. Scheduled Delivery: For shipments that don’t require immediate delivery, we offer scheduled delivery options to accommodate your specific timelines.
3. Specialized Handling: We have expertise in handling specialized freight, including fragile, oversized, and hazardous items, ensuring they are transported safely and securely.
4. Route Optimization: Our route optimization services help streamline the delivery process, minimizing transit times and reducing costs while ensuring efficient deliveries.
5. Warehousing and Distribution: In addition to transportation, we offer warehousing and distribution services to help manage your inventory and streamline your supply chain operations.
6. Last-Mile Delivery: Our last-mile delivery services ensure that your shipments are delivered directly to their final destination, whether it’s a business or residential address.
7. Dedicated Fleet Solutions: We offer dedicated fleet solutions tailored to your specific needs, providing you with dedicated vehicles and drivers for your exclusive use.

Overall, we pride ourselves on offering reliable, efficient, and customizable transportation solutions to meet the unique requirements of your business.

Our vehicles:

• Small Van
• Short Wheel Base Van
• Long Wheel Base Van
• Xtra Long Wheel Base Van
• Luton Van

Our reliability is the cornerstone of our transport company. With a steadfast commitment to punctuality, safety, and professionalism, we ensure that every delivery is executed with precision and care. Our track record speaks for itself, as we consistently meet and exceed our clients’ expectations, earning their trust and loyalty. From timely arrivals to secure handling of goods, we prioritize reliability in every aspect of our operations, making us the preferred choice for all your transportation needs.

At our transport company, we commit to you by delivering on our promises with unwavering dedication and reliability. Our commitment extends beyond simply moving goods from one place to another; it encompasses ensuring that every aspect of your transportation needs is met with excellence. From providing transparent communication and flexible solutions to prioritizing the safety and security of your cargo, we go above and beyond to ensure your satisfaction. With us, you can trust that your shipments will be handled with care and precision, allowing you to focus on what matters most to your business.

Sig Transport Ltd
Tel: +44 (0)778672 6834
14 Orchard Street, Maidstone, Kent, ME15 6NR
Registered in England No. 11915199
Registered Office: (As above)

1. Definitions

• “Carrier” means Sig Transport Ltd, which, unless the context requires otherwise, includes any sub-contractor appointed by the Carrier.
• “Customer”means the person or company who contracts for the services of the Carrier, including any other carrier who gives a Consignment to the Carrier for carriage.
• “Contract” means the contract of carriage between the Customer and the Carrier, which shall be made subject to these Terms and Conditions.
• “Consignee” means the person, company or representative of the company to whom the Carrier contracts to deliver the Consignment.
• “Consignment” means any item or items the Carrier carries for the Customer at one time in one load or from one address to another in bulk or contained in one parcel, package, container or envelope, as the case may be, or any separate number of parcels, packages, containers or envelopes sent at one time in one load by or for the Customer from one address to one address. For the avoidance of doubt, the expression “goods” shall include papers and documents other than those expressly excluded in these Terms and Conditions
• “Dangerous Goods” means dangerous substances as defined in the Road Traffic (Carriage of Dangerous Substances in Packages etc.) Regulations 1992 (and any amendment or replacement thereof), explosives, radioactive substances and any other substance presenting a similar hazard or anything the Customer asks the Carrier to deliver that could put the health and safety of other people at risk.

2. General

• 2.1 These Terms and Conditions cannot be changed or varied unless a director of the Carrier agrees in writing.
• 2.2 The Carrier is not a common carrier and accepts at its sole discretion Consignments for carriage under these Terms and Conditions.

3. Authority and Sub-Contracting

• 3.1 The Customer warrants that he is either the owner of the goods in any Consignment or is authorised by the owner to accept these Terms and Conditions on the owner’s behalf.
• 3.2 The Carrier and any other carrier employed by the Carrier may employ the services of any other carrier for the purposes of fulfilling the contract in whole or in part and the name of every such other carrier shall be provided to the Customer upon request.
• 3.3 The Carrier contracts for itself and (subject to paragraph 3.4) as agent of and trustee for its servants and agents and all other carriers referred to in paragraph 3.2 above and such other carriers’ servants and agents.
• 3.4 Notwithstanding paragraph 3.3, the carriage of goods in any Consignment by rail, sea, inland waterway or air is arranged by the Carrier as agent of the Customer and shall be subject to the terms and conditions of the rail, shipping, inland waterway or air carrier contracted to carry the Consignment.

4. Dangerous Goods

• Dangerous Goods must be disclosed by the Customer in advance and if the Carrier agrees to accept them for Carriage they must be classified, packed and labelled in accordance with the statutory regulations for the carriage by road of the substance(s) declared. Transport Emergency Cards (“Tremcards”) or information in writing in the manner required by the relevant statutory provisions or by the relevant body authorised by statute to make regulations must be provided by the Customer in respect of each substance and must accompany the Consignment.

5. Delivery

• 5.1 Unless the Carrier has agreed in writing to the contrary with the Customer:
  • 5.1.1 The Carrier shall not be under any obligation to provide any plant, power or labour required for loading or unloading the Consignment, other than that carried by the vehicle used by the Carrier;
  • 5.1.2 The Customer warrants that any special equipment required for loading or unloading the Consignment that is not carried by the Carrier’s vehicle will be provided or procured by the Customer;
  • 5.1.3 The Carrier shall be under no liability whatsoever to the Customer and the Customer shall indemnify and hold harmless the Carrier for any damage, however caused, if the Carrier is instructed to load or unload any goods requiring special equipment if such equipment has not been provided or procured by the Customer.
• 5.2 The time specified in the Contract for delivery of the Consignment is not of the essence and delivery times are estimated and not guaranteed. The Carrier will use all reasonable endeavours to ensure that the consignment is delivered by the estimated time but the Carrier shall not be liable to the Customer, or be in breach of the Contract, for any delay in delivery howsoever caused.

6. Consignment Notes

• The Carrier shall, if so required, sign a document prepared by the Customer acknowledging receipt of the Consignment but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity or weight of the Consignment at the time it is received by the Carrier

7. Transit

• 7.1 Transit shall commence when the Carrier takes possession of the Consignment, whether at the point of collection or at the Carrier’s premises.
• 7.2 Where the Carrier at the request of the Customer loads a consignment on one day for delivery on the next working day so that the Consignment is stored in a vehicle, transit shall commence and storage shall be deemed to end when the vehicle begins delivery.
• 7.3 Transit shall (unless otherwise previously determined) end when the Consignment is tendered at the usual place of delivery at the Consignee’s address PROVIDED THAT:
  • 7.3.1 If no safe and adequate access or, if applicable, no adequate unloading facilities there exist, then transit shall be deemed to end at the expiry of one hour after notice by telephone of the arrival of the Consignment at the Carrier’s premises has been given to the Customer; or
  • 7.3.2 When for any other reason whatever a Consignment cannot be delivered or when a Consignment is held by the Carrier to “await order” or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within a reasonable time determined by the Carrier, then transit shall be deemed to end at the expiry of such reasonable time.

8. Undelivered or Unclaimed Goods

• 8.1 Where the Carrier is unable for any reason to deliver a Consignment to the Consignee or as he may order, or when by paragraph 7.2 above transit is deemed to be at an end, the Carrier may sell the goods comprising the Consignment. Payment or tender of the proceeds after deduction of all proper charges and expenses in relation thereto and of all outstanding charges in relation to the carriage and storage of the Consignment shall (without prejudice to any claim or right which the Customer may have against the Carrier otherwise arising under these conditions) discharge the Carrier from all liability in respect of the Consignment.
• 8.2 Notwithstanding the generality of paragraph 8.1 above, the Carrier shall use his reasonable endeavours to obtain a reasonable price for the Consignment and the Carrier’s power of sale shall not be exercised where the name and address of the Customer or of the Consignee is known unless the Carrier shall use its reasonable endeavours to give notice to the Customer and to the Consignee that the goods will be sold unless within the time specified in such notice, being a reasonable time in the circumstances from the giving of such notice, the goods are taken away or instructions are given for their disposal.

9. Cancellation

• 9.1 Customers who are consumers have a right to cancel the Contract with the Carrier within seven working days of conclusion of the Contract. The seven day period begins the day after conclusion of the Contract. Conclusion of the contract means when the parties have entered into a legally binding agreement but, in relation to this clause, performance of the Contract has not yet commenced
• 9.2 In order for a consumer to cancel an order, the Carrier must be notified by telephone, email or in writing to its contact address within this 7 day period. A refund of any monies paid for the Contract will be made within 30 days of cancellation. If the price of the Contract has been paid by credit or debit card, the credit or debit card account will be re-credited as soon as possible and in any event within the above 30 day period.
• 9.3 If performance of the Contract has already commenced within 7 working days of conclusion of the contract then the right to cancel is lost in accordance with Regulation 10 of the Consumer Protection (Distance Selling) Regulations 2000. Performance of the Contract will be deemed to have commenced when the Consignment has been collected from the Customer.

10. Carrier’s Charges

• 10.1 The Carrier’s charges shall be made in accordance with its tariff current at the time of performance of the Contract. The Carrier will prepare invoices at least once a month, or charge the Customer’s credit or debit card account with the relevant amount. The Carrier at its absolute discretion may withdraw credit facilities at any time and the balance outstanding shall become due immediately on demand.
• 10.2 The prices on the Carrier’s tariff are exclusive of any additional charges that the Carrier incurs on behalf of the Customer, examples of which include (but are not limited to) the weight and size of the Consignment being more than advised by the Customer, failed collection charges, waiting time, re-delivery, return to sender and customs charges. The Carrier reserves the right to charge these further charges to the Customer’s credit card or add them to the invoice to the Customer.
• 10.3 The Carrier’s charges shall be payable by the Customer without prejudice to the Carrier’s rights against the Consignee or any other person. Without prejudice to the generality of the foregoing, when goods are consigned “carriage forward”, the Customer shall not be required to pay such charges unless the Consignee fails to pay after demand has been made by the Carrier for the payment thereof and such demand has not been paid within the time stipulated by the Carrier to the Consignee.
• 10.4 Except where any quotation states otherwise, all quotations given based on a weight charge shall apply to the gross weight of the Consignment.
• 10.5 Unless stated otherwise, all charges quoted are exclusive of Value Added Tax.
• 10.6 All sums due to the Carrier shall be paid without deduction, set-off or abatement and the customer shall not withhold or defer any payment on account of any claim or counterclaim and acknowledges that any such claim or counterclaim whatsoever by the Customer against the Carrier must be subject to separate proceedings.
• 10.7 Any queries as to the correctness of an invoice must be made in writing within fourteen days of issue of the invoice otherwise it will be payable in full.

11. Late Payment Interest & Debt Collection Costs

• 11.1 The Carrier reserves the right to claim interest, compensation and reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998 and it is agreed that the term implied by that Act shall apply after any judgment as well as before. Any reference to the Late Payment of Commercial Debts (Interest) Act 1998 is also a reference to any amendment, modification or re-enactment of it. If for any reason the Late Payment of Commercial Debts (Interest) Act 1998 does not apply interest shall be payable on overdue amounts at 8% over the Bank of England Base Rate from time to time.
• 11.2 Without prejudice to the Carrier’s right to claim costs under the Late Payment of Commercial Debts (Interest) Act 1998, if for any reason any payment is not made when due the Carrier reserves the right to be paid on an indemnity basis any costs the Carrier incurs in recovering any money due under this contract (and the costs of recovering such costs) including the Carrier’s administrative costs, court fees, bailiffs and any costs incurred with lawyers or debt collection agencies. The Carrier’s administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent. In calculating the Carrier’s administrative costs credit will be given for any compensation due under the Late Payment of Commercial Debts (Interest) Act 1998.

12. Liability for Loss and Damage

• 12.1 The Customer shall be deemed to have elected to accept the terms set out in paragraphs 12.2 and 12.3 below unless, before the transit commences, the Customer has agreed in writing that the Carrier shall not be liable for any loss or misdelivery or damage to the Consignment however or whenever caused and whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier.
• 12.2 Save where the Customer has made specific arrangements for insurance with the Carrier prior to commencement of transit of the Consignment (as determined in accordance with Clause 7.1), the Carrier shall not be liable for any loss or misdelivery or damage to bullion, money, travellers cheques, documents of any type, credit/debit/store cards, gift vouchers, securities, promissory notes, stamps, photographs or their negatives, pictures, other works of art, designs, drawings, art work, statues and other objects d’art, jewellery, ceramics, precious stones, gold, silver, platinum and other precious metals, non-ferrous metals, antiques, watches, valuables, furs, leathers, skins and the like, drugs, human remains, nuclear fuel or nuclear waste, cassettes, videos, liquids, foodstuffs, tobacco and cigarettes, brittle/fragile/breakable articles, livestock, plants or perishables, marine invertebrates (coral), vehicle panels, glass or wood or items containing glass or wood, mobile or satellite phones, PDA’s and multi-purpose devices, satellite navigation and speed camera detection or warning equipment, games consoles and portable electronic games, computer/telephony and peripheral equipment of every description, photographic equipment of every description, audio, visual and audio-visual equipment or accessories, furniture, white goods (eg refrigerators, freezers, dishwashers, cookers, clothes dryers and washing machines), household goods, building materials, personal effects, second hand items, faulty or damaged items, items purchased or sold from auction sites/shops or items of a like nature to any of the foregoing and the Customer shall indemnify and hold harmless the Carrier in respect of any loss or damage caused in respect thereof to any person whatsoever. In addition, the Carrier shall not carry any passengers under any circumstances.
• 12.3 The Carrier shall not be liable in respect of any loss or misdelivery of or damage to any Consignment if the same has arisen from and the Carrier has used reasonable care to minimise the effects of:
  • 12.3.1 Acts of God;
  • 12.3.2 Any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition or destruction of or damage to property by or under the order of any government or public or local authority;
  • 12.3.3 Seizure or forfeiture under legal process;
  • 12.3.4 Act, omission, misstatement or misrepresentation by the Customer or other owner of the Consignment or by servants or agents of either of them;
  • 12.3.5 Inherent liability to wastage in bulk or weight, defect or inherent defect, natural deterioration or fragility of the Consignment (notwithstanding that it may be marked “Fragile”);
  • 12.3.6 Insufficient or improper packing;
  • 12.3.7 Insufficient labelling or addressing;
  • 12.3.8 Riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from whatever cause;
  • 12.3.9 The Consignee not taking or accepting delivery within a reasonable time after the Consignment has been tendered;
• 12.4 Deliveries that are made to a neighbouring property or alternative address other than the Consignee’s;
  • 12.4.1 Collections and deliveries where the Sender or Consignee is not present and the Customer has provided instructions for a Consignment to be left unsigned for;
  • 12.4.2 The Carrier shall not in any circumstances be liable for loss or damage to the Consignment after transit of such goods is deemed to have ended within Clause 7 above, whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default, or other wrong doing on the part of the Carrier.

13. Fraud

• The Carrier shall not in any circumstances be liable in respect of a Consignment where there has been fraud on the part of the Customer or the owner of the Consignment or any part thereof or the servants or agents of either of them in respect of that Consignment, unless the fraud has been contributed to by the complicity of the Carrier or of any servant of the Carrier acting in the course of his employment.

14. Limitation of liability

• 14.1 The liability of the Carrier for loss of or damage to any Consignment using the Carrier’s Time Critical, Non-Standard Economy & Out of Hours delivery services shall be limited to a maximum of one thousand pounds sterling (£1000.00) provided that where the Customer has arranged its own transit insurance cover and/or is itself in the business of carrying or arranging to carry Goods for reward and/or in respect of goods as referred to in Clause 4 the liability (if any) of the Carrier shall not exceed a sum at the rate of £10 per kilogram on the gross weight of the goods or the value of the goods or the Customers own level of liability (whichever is the less) whether such loss or damage was due to the fault or negligence of the Carrier or its servants, agents or employees or otherwise.
• 14.2 The liability of the Carrier for loss of or damage to any Consignment using the Carrier’s UK Overnight delivery service shall be limited to a maximum of £15 per kilogram on the gross weight of the goods up to £150.00 or the Customers own level of liability (whichever is the less)
• 14.3 The liability of the Carrier for loss of or damage to any Consignment using the Carrier’s UK & Ireland Freight delivery service shall be limited to a maximum of £1300 per tonne on the gross weight of the goods up to £150.00 or the Customers own level of liability (whichever is the less) whether such loss or damage was due to the fault or negligence of the Carrier or its servants, agents or employees or otherwise.
• 14.4 For International movements such as Exports, Imports & Overland deliveries the liability will be restricted to the amount of cover provided by our nominated agent but not exceeding £150.00.
• 14.5 Subject to the limits of liability at clauses 12.1, 12.2, 12.3 & 12.4 above the liability of the Carrier in respect of claims for loss or damage to goods comprising the Consignment howsoever sustained shall in all circumstances be limited to the value of the Consignment or part-Consignment actually lost or damaged which shall be the lesser of the price paid for those goods by the Customer or the reasonable second-hand value of the goods actually lost or damaged taking into account fair wear and tear and reasonable depreciation applicable to them but, in any event, not less than 25% annual depreciation. For the avoidance of doubt, the liability of the Carrier does not extend to the replacement value of the Consignment or part-Consignment actually lost or damaged.
• 14.6 If delivery has been carried out by a subcontractor Sig Transport will place a claim on behalf of the Customer to the Carrier who shall pay compensation to the Customer for loss of or damage to a Consignment.
• 14.7 The Carrier shall have no liability to the Customer for any loss or damage of any nature including (but not limited to) loss of profit and indirect or consequential loss arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Company or in any other way out of or in connection with the performance or purported performance of or failure to perform the Contract except: – for death or personal injury resulting from the Company’s negligence; and as expressly stated in these conditions.
• 14.8 The Carrier shall be entitled to receive written proof of the value of the Consignment damaged or lost and shall be afforded by the Customer a reasonable opportunity to inspect the Consignment when delivery has been effected to the Consignee.
• 14.9 The Carrier shall only be liable for loss or damage to the Consignment if the recipient signs the delivering driver’s paperwork or personal data terminal (PDT) with written comment stating “missing goods” or “damaged” if that is the case, otherwise it will be considered that the Consignment has been delivered complete and in good condition.

15. Time Limits for Claims

• All claims must be notified by completing the Carriers online claim notification form within 7 days after delivery of the shipment or within 7 days of the date the shipment should have been delivered. The requested supporting documentation must then be received at the Carriers email address being claims@sigtransport.co.uk within 21 days after the commencement of transit as determined above.

16. Website

• 16.1 The information provided on the Website has not been written to meet specific Customer’s requirements and it is the sole responsibility of the Customer to satisfy itself that the service ordered via an on-line Booking will be suitable for its requirements.
• 16.2 Whilst the Carrier makes all reasonable attempts to exclude viruses from the Website, it cannot ensure that the Website will be virus free.
• 16.3 The Website is intended for use by the residents in the United Kingdom only and only in respect of their activities within the United Kingdom.

17. Indemnity to the Carrier

• 17.1 The Customer shall indemnify the Carrier against:
  • 17.1.1 All consequences suffered by the Carrier (including but not limited to claims, demands, proceedings, fines, penalties, damages, costs, expenses and loss of or damage to the carrying vehicle and to other goods carried) of any error, omission, misstatement or misrepresentation by the Customer or other owner of the Consignment or by any servant or agent of either of them, insufficient or improper packaging, labelling or addressing of the Consignment or fraud;
  • 17.1.2 All claims and demands whatsoever by whomsoever made in excess of the liability of the Carrier under these Terms and Conditions;
  • 17.1.3 All losses suffered by and claims made against the Carrier resulting from loss of or damage to property caused by or arising out of the carriage by the Carrier of Dangerous Goods whether or not declared by the Customer as such;
  • 17.1.4 All claims made upon the Carrier by H M Customs & Excise in respect of dutiable goods consigned in bond whether or not transit has ended or been suspended.

18. Lien

• The Carrier shall have a general lien against the Customer, where the Customer is the owner of the Consignment, for any monies whatever due from the Customer to the Carrier. If such a lien is not satisfied within a reasonable time, the Carrier may at its absolute discretion sell the Consignment or part thereof, as agent for the Customer and apply the proceeds towards monies due and the expenses of the retention, insurance and sale of the Consignment and shall, while accounting to the Customer for any balance remaining, be discharged from all liability whatsoever in respect of the Consignment. Where the Customer is not the owner of the Consignment, the Carrier shall have a particular lien against the said owner, allowing the Carrier to retain possession, but not dispose of, the goods against monies due from the Customer in respect of the Consignment.

19. Unreasonable Detention

• The Customer shall be liable for the cost of unreasonable detention of any vehicle, trailer, or other item of the Carrier, but the rights of the Carrier against any other person shall remain unaffected

20. Impossibility of Performance

• The Carrier shall be relieved of its obligation to perform a Contract to the extent that performance is prevented by the failure of the Customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of the Carrier.

21. Computation of Time

• In the computation of time, where any period of days provided by these Terms and Conditions is 7 days or less, Saturdays, Sundays and all Bank/Public Holidays shall be excluded.

22. Governing Law and Jurisdiction

• These Terms and Conditions and all Contracts shall be governed by and construed in accordance with the Laws in England and any proceedings in relation thereto shall be subject to the exclusive jurisdiction of the English Courts.

23. Arbitration

• In the event of a dispute the contracting parties may agree to seek arbitration.ig

Sig Transport Ltd is totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and the General Data Protection Regulation 2018.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. We do not send random marketing emails to personal email addresses (spam) and we will not email you in the future unless you have told us we can.

We will always give you the chance to unsubscribe from any marketing email we may send in the future.

Collection and use of personal information

What type of data do we collect from you?
The personal data that we may collect from you includes your name, address or business address, email address, phone numbers and payment information. We may also retain records of your enquiries and correspondence, in the event you contact us.

Other information necessary for processing your enquiry.
This data will be held in accordance with our internal security policy and the law. If we propose to send your data outside the European Union (EU) we will seek your consent first. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us.

We will not transfer or sell your information. If you have any questions/comments about privacy, you can contact us.

We process personal information collected on our website for the purpose of:

• providing the best possible service for your order;
• processing any quotations you may have requested;
• providing you with information about products and services we offer.

When you request a quote we need to know your name, email address and delivery address. This allows us to process and fulfil your request and to notify you of a quotation. We may also ask for your telephone number which enables us to contact you urgently if there is a problem or we require additional information.

Newsletter subscription
If you agree, your email address will be used for our own marketing purposes until you unsubscribe. You may unsubscribe from newsletters at any time.

Your consent
By submitting information to Sig Transport Ltd you consent to the collection and use of this information by Sig Transport Ltd and its Service Provider (if any) in the fulfilment of your request.

Sig Transport Ltd may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website on this page.

Data security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information. (See Your Rights below)

Improving our service
Sig Transport Ltd does not sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve the online experience.

We also share this generic information with other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell our site analytics provider which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with third parties. We also do not use or share any personally identifiable information submitted to us by any other means without providing you with the choice to opt-out or otherwise bar such unrelated uses.

Cookies
Cookies are alphanumeric identifiers that a website transfers to a computer’s hard drive to enable other systems to recognise your browser and to provide a richer website experience.

Sig Transport Ltd uses tracking technologies such as cookies to recognise your browser each time it visits www.sigtransport.co.uk, and to track which pages you visit whilst on our site. We use this information to optimise our site and create a better, richer online experience for our customers.

Most web browsers are set to accept tracking technologies such as cookies. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you block or otherwise reject our cookies, this may affect some functionality on our site.

Analytics tool
Google Analytics is a system used by many websites to record information about who visits a website. Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies at policies.google.com/privacy (English only)

International privacy
The above privacy statement applies regardless of the country that you may be in when accessing www.sigtransport.co.uk. However, it may not comply with your local internet privacy laws as it is designed to comply with the laws of the UK and the EU in which the website is hosted.

GDPR Policy

1. Who are we?
Sig Transport Ltd, 14 Orchard Street, Maidstone, Kent, ME15 6NR

2. How the law protects you
Data protection laws (GDPR) state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and to contact you for customer service purposes.

3. How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website and if you contact us by phone, email or otherwise in respect of any of our services.

Your personal data may be automatically collected when you use our website, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.

4. How do we use your data?
We use information about you in the following ways:

• To process orders that you have submitted to us.
• To provide you with quotations and services.
• To comply with our contractual obligations we have with you.
• To help us identify you and any accounts you hold with us.
• To enable us to review, develop and improve our website and services
• To provide customer care, including responding to your requests if you contact us.
• To administer accounts, process payments and keep track of billing and payments.
• To carry out marketing and statistical analysis.
• To notify you about changes to our website and services.
• To provide you with information about services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes.
• To inform you of any new service or price changes.

5. Retention periods
We will keep your personal data for the duration of the period you are a customer of Sig Transport Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your membership, subscription or services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

6. Who has access to your personal data?
We process your data for administration, billing, support and the provision of services. Management and staff employed by Sig Transport Ltd may have access to your data for the process of conducting business related activities only.

7. Third Parties
For the avoidance of doubt, we do not sell, rent or share your personal data to third parties for marketing, advertising or any other purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing of payments). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Sig Transport Ltd, our customers, or others.

8. Your rights
Under data protection legislation, you have several rights regarding the use of your personal data, as follows:

8.1 The Right of Confirmation and Access
You have the right to obtain confirmation from the data controller appointed by Sig Transport Ltd as to whether or not personal data concerning you is being processed. You also have the right to obtain from us information about your personal data stored at any time, and a copy of this information. You have the right to obtain information as to whether personal data is transferred to a third country or to an international organisation. Where this is the case, you also have the right to be informed of the appropriate safeguards relating to the transfer.

8.2 Right to Rectification and Erasure (Right to be Forgotten)
You have the right to ask us to rectify inaccurate data or to complete any incomplete personal data that we may hold.

You have the right to ask us to erase your personal data without delay where one of the statutory grounds applies, so long as the processing is not necessary. If you request us to erase your personal data, then this means that our business relationship will end as we cannot provide our service without processing your data.

8.3 Right of Restriction of Processing/Right to Object
You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether we have legitimate grounds to continue to do so. You have the right to object, on grounds relating to your particular situation, at any time, to the processing of personal data concerning you.

8.4 Right of Data Portability
You also have the right for certain data you have given us to be provided to you in a structured and commonly used electronic format (for example, a MS document), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.

8.5 Automated individual decision-making, including profiling
You have the right not to be subjected to a decision based solely on automated processing, including profiling. We do not process any personal data in this way.

8.6 How to exercise your Rights
If you wish to contact us in respect of any of your Rights as described above, please contact us here: contact us – We will respond to your request free of charge and usually 30 days.

8.7 How to complain about the use of your data
If you wish to complain about how we have handled your personal data, including any of the rights outlined above, you can contact us by email or in writing to: Sig Transport Ltd, 14 Orchard Street, Maidstone, Kent, ME15 6NR

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling any contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our services, you will have the option to remove your details from our marketing list (opt-out).

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time by contacting us. You also have the right to request details about what information we hold on you and your company in respect of our business activities.

To request access to information we hold about you. Please email your requests here: contact us – so that we can obtain this information for you.

9. Accessing and updating your data
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. All changes should be notified to us directly.

10. Where we store your personal data
All information you provide to us is stored on our secured computer systems, which are protected by firewalls and anti-virus software programs. From time to time, your information may be transferred to and stored on other storage media and kept securely at our business premises. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

Note: As the transmission of information via the internet and email is not completely secure, we cannot guarantee the security of your data during transmission, therefore any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Any sensitive data (payment details for example) are protected.

11. Liability
We agree to take all reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

12. Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary. This may include, and is not limited to, notifying the Relevant Supervisory Authority.

13. Contact us
Please e-mail any questions or comments you have about privacy issues to us at: info@sigtransport.co.uk

14. Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF – Tel: 0303 123 1113
https://ico.org.uk/concerns/

This notice was last updated on 12/03/2022. Should any information provided within this policy be subject to change then this page will be updated to reflect any changes in the law or our privacy practices. However, we will not use your personal data in any new ways without your prior consent.

All requests for information relating to your personal data and how we use and process this data will be provided free of charge.